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  • Touch Desk III

    As far as what we've got: this seems to be the cheapest solution to not change out everything we've got. Does anyone know anything about the Touch Desk III?

    18 lanes
    A2 Pinsetters
    AS-90 Lowers
    Brunswick cameras
    Zenith overheads
    Source Command Front Desk
    (No back office)

  • #2
    It's at a center I help a couple times a week. Went in smooth and easy to operate. You can go to there site and download the program and actually run it like you have it installed at your center to try it out. You can operate it on a tablet as well so theoretically you could run the system, sell stuff, operate/cycle lanes from anywhere in the building with a wireless internet connection. I've heard they're thinking of creating a phone app for it too.
    Failed safety course.Question #1:In case of fire what steps do you take? Apparently 'Friggin long ones!" is the wrong answer.

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    • #3
      Any word on reliability and sturdiness? I would hate to truck in this stuff, and have to repair it every week. I talked to someone up the food chain which deals with the company on a very regular basis. As its the product he sells, I would like a second opinion.

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      • #4
        Never really had any issues that I know of. It's in a center I visit about twice a week. The interface unit sits right under the front desk here.About the size of a large dictionary. You can't do any camera calibration like some of the other scoring systems. Like I mentioned before, go to the site and download it. You can play around with the interface and see how it works and how you could adapt it for your specific business. The only scoring issue I've had with it so far ended up being a loose connection to one of the curtain wall chassis...an issue that would've occurred under the old system anyways.
        Failed safety course.Question #1:In case of fire what steps do you take? Apparently 'Friggin long ones!" is the wrong answer.

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        • #5
          I appreciate it. I've played around with the software for about 20 minutes. It seems like it does a lot - hopefully not too much for a part-time worker to learn.

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          • #6
            You don't have to change your scoring on the lanes. It will interface to almost everything but Vector, XIIX and Computer score. Then it's just a new front desk / POS. It has the option of updating certain lane computers, one at a time, to their lane scorer - TouchScore. If you do update to their lane scorer, it has a VGA output. So there will be no converters to your overheads to go to flat screens.
            .
            .
            .
            This post is not an unpaid promotion of my business.

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            • #7
              Update:

              The current Touchscore3 computer now uses HDMI to connect video to the overhead monitors.

              Ken

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              • #8
                I put in 6 weeks ago. Awesome tech help if you get in trouble. They can log in and get you the help you need. Easy to adjust camera from computer. Had a couple connection issues when new. tightened a couple screws and all has been great. May even give you some credit $$ to take some of your old scoring. I had 42" flat screens already so it was a 2 day hook up. Looks great!!

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                • #9
                  We have Accuscore Plus and installed TouchDesk III to replace Advantage desk and back office. The experience has been a challenging one. The tech support has been good and responsive, but the rest is downhill. The installer gave minimal training and even left although not all of the system was communicating. We actually got three different answers as to why we had the problem. After 5 weeks a trainer was dispatched who was someone that had worked for two years in a center that has TouchDesk III.
                  The system is value priced, which is needed in the industry, has tons of features, but unfortunately they are either dead ended or require so many key strokes that servicing customers promptly is a challenge. It all depends what value you assign to customer service and employee efficiency as to if the system is a good deal.

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                  • #10
                    Dave at tech support is MORE than happy to help with any learning curve. This is a complex system and I don't think training session can teach everything, it will take a bit to learn all the what ifs that come up. If you learn something, write it down and communicate it to all the others.

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                    • #11
                      After 9 weeks of installing Touch Desk III, we continue to have problems with : a) communication issues such as pairs jumping off line, b) scores switching from no tap to regular scoring before bowling is completed, c) monitors freezing during play, d) one lane of a pair freezing and going to the logo screen, e) unable to start a pair during league start up, f) failure to get a call to tech support returned.

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                      • #12
                        Did you only do the front desk? If so, what system do you have and how old? I never had a tech support call not get returned in 10 minutes or so. (95% answered right away) Are you calling 1-239-244-9464 David ?

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                        • #13
                          I have great luck with tech support either answering or calling back promptly. Have you been running the updates? The latest revision changed several issues. A recent one sped up the sales screen if you have a terminal running on a computer other than the server. http://www.akmicro.com.au/beta.html The most recent revision at the time I wrote this is 3.15.12. If you've never updated the system, there is a procedure. You've got to close TouchDesk 3 on all terminals, server, and back office. Download the beta to the shared folder on your server. First run the update on the server. Don't run the scoring update or the signage update on ANY computers, these should update automatically unless you are running a very old version. Run the update on any other terminals you may have (After the database has updated to the current version), including the back office. You cannot have any active lanes when you do this, and you should allow for a window of time in case something goes wrong.

                          This system is pretty good. We recently just put in a single computer to run ads on a TV and be our digital menu over our snack bar. One of the best aspects, if you email a glitch in to tech support: it will likely be fixed. Another great sales point: the system is based on a regular computer. If something breaks, you can get a computer from walmart and replace it in a pinch. There are some proprietary aspects to this system, but overall is pretty open.

                          A recommendation I have for your communication issue, have a dedicated network switch for all of the scoring units and relatively close by. Next, go in to your DHCP server (Likely on your router or cable modem) and give static IP addresses to the touchscore computers, to the sales terminals, and if you have a separate server for the touchdesk. Check to make sure network cables are not run along side voltage (120/220vAC) for any distance more than a foot or two. Make sure no cables are run near fluorescent tubes, or even CFLs. If you have no option, then you will need to replace the network cable with shielded cable (and requires special RJ45 ends). These things should help with communication issues.

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                          • #14
                            Originally posted by sportlanes View Post
                            I have great luck with tech support either answering or calling back promptly. Have you been running the updates? The latest revision changed several issues. A recent one sped up the sales screen if you have a terminal running on a computer other than the server. http://www.akmicro.com.au/beta.html The most recent revision at the time I wrote this is 3.15.12. If you've never updated the system, there is a procedure. You've got to close TouchDesk 3 on all terminals, server, and back office. Download the beta to the shared folder on your server. First run the update on the server. Don't run the scoring update or the signage update on ANY computers, these should update automatically unless you are running a very old version. Run the update on any other terminals you may have (After the database has updated to the current version), including the back office. You cannot have any active lanes when you do this, and you should allow for a window of time in case something goes wrong.

                            This system is pretty good. We recently just put in a single computer to run ads on a TV and be our digital menu over our snack bar. One of the best aspects, if you email a glitch in to tech support: it will likely be fixed. Another great sales point: the system is based on a regular computer. If something breaks, you can get a computer from walmart and replace it in a pinch. There are some proprietary aspects to this system, but overall is pretty open.

                            A recommendation I have for your communication issue, have a dedicated network switch for all of the scoring units and relatively close by. Next, go in to your DHCP server (Likely on your router or cable modem) and give static IP addresses to the touchscore computers, to the sales terminals, and if you have a separate server for the touchdesk. Check to make sure network cables are not run along side voltage (120/220vAC) for any distance more than a foot or two. Make sure no cables are run near fluorescent tubes, or even CFLs. If you have no option, then you will need to replace the network cable with shielded cable (and requires sial RJ45 ends). These things should help with communication issues.
                            We replaced our Accuscore desk and Advantage back office with Touch Desk III (1 terminal each at the desk, cafe, and pub and a back office), keeping our Accuscore Plus 7500 gold chassis. Where did you get the information on communication cables? The cabeling and electrical guidelines were very simple and vague from New Center Consulting and an "Accuscoe specialists" that was in our center last week to fix ongoing problems. Are there any other things that might help very poor communication?

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                            • #15
                              Are you calling 1-239-244-9464 Dave the Tech Guy ?
                              If at first you don't succeed, try, try, again. Then quit. There's no use being a damn fool about it." -W.C.Fields

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