AMF Scoring warranty price increase

[8270king]

We received our contract from AMF for our extended warranty.

2001 = $2000
2002 = $6000

This = $500 per month.
New scoring = $1200 estimate.

THESE TACTICS ARE GARBAGE.

Needless to say we are NOT renewing.

Marshall Electronics and Magic Score repair will be getting our business.

Local TV shop can repair the monitors.

Jerry

[pinboy55]

Re: AMF Scoring warranty price increase

Jerry-
We got ours from AMF too. Doubt we will renew also. Can you give me a phone number or address to this Marshall Electronics you mentioned.
Thanks.

[8270 pinspotter]

Re: AMF Scoring warranty price increase

Jerry,
Mine is 4,200 and always has been. What kind of scoring do you have? Obviously it's AMF but what system. I have Accuscore XL. My warranty covers everything including the front desk stuff. As a matter of fact, just had a monitor go last week. Called AMF and had one the next day. I wouldn't be without it. I guess it's just a matter of preference. I don't really have anybody local to service the stuff other than the monitors.

[8270king]

Re: AMF Scoring warranty price increase

Accuscore plus.....their service is nice however Magic score repair is 45 minutes away. The TV shop will do the monitors.

Marshall elect has a website with their prices.

Jerry

[Ted]

Re: AMF Scoring warranty price increase

Jerry,
I've heard of them raising the price for AS+ and a lot of folks aren't going for it. I'm glad you've got a local to repair the monitors. We still do it as well. We even go to centers in Indiana and a few in surrounding states to do on-site service. Sure beats risking damage and shipping costs. [img]/content/btubb/images/%%GRAEMLIN_URL%%/cool.gif[/img] We can generally repair a monitor for less than 1/2 the costs of exchange.
How are things going, tell Bill I said hi!
[img]/content/btubb/images/%%GRAEMLIN_URL%%/laugh.gif[/img]

[knuckles]

Re: AMF Scoring warranty price increase

AMF wants 9,000 for 32 lanes of accuscoreXL. We said see you later. We have a local TV repair shop that can handle our monitors. Everything else goes to marshall electronics.

Larry

[pinboy55]

Re: AMF Scoring warranty price increase

I too am mad about the large increase.
However, several people with the XL system have said they will send their repairs to Marshall Electronics. I called this company several days ago after finding their ad in one of the magazines. They informed me that they are not set up to repair the XL system parts yet (camera, MIU and CPU) but might be able to in about 6 months. Do any of the rest of you know this for a fact?
Are there any other companies out there that can repair the XL system or is it just AMF at the moment?
Thanks

[8270king]

Re: AMF Scoring warranty price increase

Ted,

We really do not need the warranty due to your guys fine installation. We have had very minimal trouble over the years. Bill? Who is he? Last time I saw him was 1/1/02. He answered his cell phone in Universal Studios in Florida on Wed.

Jerry

[SVLFever]

Re: AMF Scoring warranty price increase

It's my understanding that AMF covers BOSS like Qubica covers their stuff. $350/pair/year will cover everything but monitors and back office. Supposebly, that's the same price Qubica charges. Maybe someone could verify that.

You are right, the monitor coverage went through the roof. My guess is that AMF underpriced it originally and got beat up. I don't think the Wells-Gardner monitors work as well as they expected. The shipping cost on those things must be pretty bad too.

We dropped the monitor coverage and are getting them fixed locally at a much lower rate.

I have been checking on Point-of-Sale equipment for our snack bar and lounge and have discovered some intersting things. For example, a local Ruby Tuesdays pays $75/week for extended warranty on their printers (which covers only 7 printers). That's almost $4000/year on printers. It makes me think that maybe the extended warranty deal isn't that bad after all.

Just some thoughts... [img]/content/btubb/images/%%GRAEMLIN_URL%%/smile.gif[/img]

[Eric]

Re: AMF Scoring warranty price increase

AMF sure must be proud of their replacement parts. lol

[poplarpetey]

Re: AMF Scoring warranty price increase

It would cost us over $12,000 a year to cover our BOSS system complete (32 lanes). I think they are just going to go for the basic warranty. I think it's $80/pair to cover MIU, camera, bowlers terminals.

[billman]

Re: AMF Scoring warranty price increase

With the advent of the price increase by AMF, we are exploring other repair services for our system as well. I have found 2 sources on the east coast. Is there anyone doing AMF scoring repair in the western U.S.?


billman