ComScore connection to network

[Mark Angel]

Hi all,

I have lost the network connection between my bowling lanes and my front desk computer. I have tried everything in the installation menu to re-install and reconnect but I still have no connection. Everything was working prior to the bowling connection cable (ethernet cable) being removed to supply temporary internet to the front desk computer, but after I reconnected the bowling connection cable (ethernet cord) back into the ethernet port I lost the connection to the lanes and scoring. I'm not sure how to fix it.
The monitors at the lanes have the small computer screen with a cross through in the top left corner suggesting no network connect but I cant figure out how to get it back. I am using Comscore 3.0

Any Help would be much appreciated!

Sam

[Kanga (James)]

The PC in question sounds like it's hosting the network share aka "P" drive. The lane PC's look for \\comscore\comscore for the files. If you type that in an address bar in a folder explore window in windows then it should open the P drive Comscore directory.

If no other changes were made, have you tried rebooting the lane PC's as well as the computer in question?

??

[Mark Angel]

Hi James,

Thanks for the reply, it was much appreciated. In the end it was a complicated fix. I was fortunate enough to get John on the phone to work things out on the back end for me. I think it was a combination of not having the updated versions of Comscore and the network setting being altered from manual to automatic.

Thanks again!